Senior Manager, Account Coordination

Job description

Ibotta is seeking a Senior Manager, Account Coordination to join our innovative team and contribute to our mission to Make Every Purchase Rewarding. You will be responsible for plans to ensure optimal staffing and service levels are consistently achieved. This role manages all aspects of Revenue account coordination and operational adherence to SLAs and drives continuous improvement in efficiency and customer satisfaction metrics. This position is located in Denver, Colorado as a hybrid position requiring 3 days in office (Tuesday, Wednesday, and Thursday). Not based in Denver? We will offer a relocation bonus to help make your move to the Mile High City a smooth one. Candidates must live in the United States. What you’ll be doing: Ensure that the team is successfully performing in their role including, but not limited to, campaign setup, monitoring campaigns, troubleshooting and executing optimizations to improve outcomes for brand partners Hire, coach, and develop a high-performing team of client-facing Account Coordinators, guiding them to exceed productivity goals and grow professionally Set and achieve ambitious goals for the Account Coordinator team by focusing on process imp...