Contact Centre Advisor

Job description

What you'll bring to the team Location: Thorpe Park - Merlin Technical Hub. The role will be a hybrid working model, following successful probation period and subject to performance metrics. Hours: Full Time - 37.5 hours per week between 08.00 - 22.00. Must to be available to work 5 days out of 7 including weekends and bank holidays. One of the working days must be a Saturday or Sunday. Contract Type: Hourly paid, every two weeks. Due to the nature of the role, we can only accept applicants who are 18 and over. In this customer service job role, you’ll be answering incoming guest enquiries, feedback and requests to make bookings via e-mails, chats, social media, and telephone calls aligned with our brand tone . Working towards key performance targets, you will deliver outstanding levels of customer service, helping to create memorable experiences for our customers. Responsibilities: #customerservicejob #customerser - Provide effective and efficient answers to guest enquiries. - Identify guests’ needs, clarify information, research every issue, and provide solutions. - Keep guest satisfaction and guest obsession at the core of every decision and behaviour. - Gain an excellent knowle...