Onsite Team Lead- San Antonio, TX-2

Job description

Work Flexibility: Field-based Essential Functions: Area of Impact: - Effectively partners with key stakeholders of account, cross-divisional sales teams, and cross-functional teams to drive account productivity and satisfaction. Individual work has impact on team and other groups. - Leads Tier 1 huddles. Actively participates in and as needed, leads hospital huddles. - Directs and guides day-to-day function of team to ensure OR efficiency and drive customer satisfaction. - Manages charge sheets and billing for account. Business Expertise: Solid understanding of critical metrics and their impact on the business and customer relationship. - Directly applies feedback and metrics to propose process improvements that drive customer satisfaction and elevate Stryker’s impact on the account. - Functional Knowledge: Solid foundation of clinical expertise and is able to share that expertise with a wide array of audience. - Provides in-service training at the request of the customer - Supports and guides Sr. Specialists identifying and creating Kaizen sheets to drive continuous improvement. - Responsible for onboarding new employees. - Functional knowledge of SPD & OR. - Significant understan...