Service Desk Analyst

Job description

The IT Service Desk Analyst will provide technical support and issue resolution to internal and external customers which may include users of all types and skill levels. Responsibilities may also include security access processing, ID tracking, maintenance of reporting logs, password reset assistance, PC hardware/software inventory checks and stocking of spare parts as well as more advanced troubleshooting and support. Competencies: To perform the job successfully, an individual should demonstrate the following. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required: - Be the first and second tier support for the network infrastructure, server environment, environmental monitoring of the computers, and a host of third-party and internal software applications. - Address all requests for help from the internal customers in corporate location as well as branches across the US. These requests will come primarily from the internal help ticketing system with others by phone or from walkups. - Participate in the rollout and...