Windows Desktop Support Technician

Job description

Primary responsibilities and essential functions of this position: - Provide prompt initial response to all assigned service requests, ensuring the standard performance requirement is met-or-exceeded. - Troubleshoot the system problem & complete repair in a timely & efficient manner, insuring minimal recurrence of problem (rework) - If unable to repair on initial visit, validate the user's problem & provide information on a temporary work around, if necessary to allow the customer to continue to work, until the system is repaired. - Effectively use remote assistant tools, knowledge base, & other tools to diagnose as appropriate & where ever available in the repair customer issues within target time limits - Provide the customer with regular communication regarding status of repair/install including notification when repairs are complete . - Communicate with customer appropriate advice & techniques to avoid future incidents of a similar nat ure . - Appropriately document all required information into the call tracking syste m . - Ensure system is appropriately secured (case is locked, system password protected, etc . ). - Complete site specific, preventative maintenance checklist. -...