CDE III (Client Delivery Exec)

Job description

Req ID: 357864 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a CDE III (Client Delivery Exec) to join our team in Mountain View, California (US-CA), United States (US). Responsibilities: Operations: Financials: - Accountable for end-to-end delivery of NTT DATA services for a specific client. - Ensure adherence to contractual commitments. - Monitor delivery quality and client satisfaction through direct interactions with key stakeholders. - Develop and maintain Crisis Management/Disaster Plans. - Implement project mitigation plans for yellow or red deliverables. - Conduct Customer Governance meetings. - Manage Outage/Escalation/Missed SLA incidents. - Implement and execute automation and efficiency programs. - Drive client improvement plans to enhance satisfaction. - Utilize automation for repetitive tasks to boost performance and service quality. - Possess a deep understanding of the delivery life cycle. - Ensure accurate and timely revenue/cost/margin forecasts for assigned accounts. - Manage costs in alig...