Customer Success Manager

Job description

Customer Success Manager (CSM) – Digital Marketing Agency Location: Remote: Working Hours: US Central Time (8:30 AM – 5:30 PM CST) Salary: $3,500 – $4,500/month base + performance bonuses (OTE ~$5,000+/month) About the Company: Cavenaugh is a fast-growing lead generation marketing agency helping home service businesses scale their revenue through digital marketing. Our core services include: We primarily work with home service businesses generating $1M–$3M annually, including: Our team currently supports 60+ active clients, and as we continue to grow, we are hiring a Customer Success Manager to take ownership of client relationships and drive strong results. - Facebook Advertising - Google Ads - SEO - Website Design - Social Media Management - Electricians - Roofers - Plumbers - HVAC companies - Landscaping businesses Key Responsibilities: Client Relationship Management: - Serve as the main point of contact for client accounts - Conduct weekly or bi-weekly strategy calls with clients - Maintain proactive communication via calls, messaging, and updates - Ensure clients clearly understand campaign performance and results Strategic Marketing Guidance: Analyze marketing performance acr...