Senior IT Support Specialist - Bryan, TX

Job description

Introduction At Slipstream IT we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations. Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth. Job Summary: The Senior IT Support Specialist delivers high-quality first- and second-line technical support across hardware, software, and enterprise applications to ensure seamless business operations. This role resolves incidents and service requests in alignment with SLAs while serving as the onsite operational lead and escalation point for complex issues. The position mentors junior analysts, manages ticket queues, tracks performance metrics, and drives continuous improvement initiatives. The role requires onsite presence, participation in on-call rotations...