Customer Success Specialist

Job description

FieldPulse is a fun, dedicated, and growing team that is building modern applications for small home service businesses (plumbers, electricians, HVAC, specialty contractors, etc.) to help organize and run their business operations. In this role you'll be at the forefront of the customer success process, making a huge and direct contribution to our success. As our Customer Success Specialist, you will not only be building business relationships, but you will be our brand advocate. You should be passionate about helping hard-working people, love learning and teaching new technology, and have a strong work ethic. Role Summary: As a Customer Success Specialist at FieldPulse, your mission is to ensure customers achieve meaningful outcomes and continue to grow with us. You will manage a scaled book of business, helping customers adopt the right features, solve business challenges, and realize the full value of FieldPulse. You are responsible for retention and expansion across your portfolio by delivering outcomes that create value and build trust. Key Responsibilities: - Drive Customer Outcomes: Understand each customer’s goals, workflows, and success criteria Align FieldPulse functional...