Concierge

Job description

Concierge / Guest Services Assistant (m/f/d) Ingolstadt Village: Fixed-Term Contract (1 year): In-village hosting: - Proactively approach the guests who might benefits from any services (take photos, store luggage, Hands Free Shopping and other services, info on boutiques, or just to have a chat while they are waiting for someone) - Support arrival and departures for Shopping express and Wertheim shuttles (incl. cleanliness of the shuttles and motivation of driver) - Work together with other hospitality figures colleagues in the village (Concierge Services, Security and Housekeepers, as well as brand partner’s staff colleagues) - Assist boutiques/ brand partners, VIP Lounge and Guest Services to support the needs of our guests and enhance hospitality where required. - Help identify any key areas of concern during a shift where there might be guest satisfaction issues, such as long queues, service deficiencies and maintenance requirements. - Be present at the main entrances and other identified locations, as well as roving leisurely throughout the village. - Verbally welcoming guests and have an engaging attitude - Assisting Guest Lounge with arrivals, events and the needs of the gu...