IT Tech Services Sr Specialist (Service Reliability Manager)

Job description

Requisition ID: 451287 Work Area: Software-Design and Development Expected Travel: 0% Career Status: Professional Employment Type: Regular Full Time Career Level: T3-1 Additional Locations: Original Posting Date: 04/06/26 Job Title: IT Tech Services Sr Specialist (Service Reliability Manager) Location: Newtown Square, PA: Work Model: Hybrid Work Model: Purpose and Objective: SAP America, Inc. seeks an IT Tech Services Sr Specialist (Service Reliability Manager) at our Newtown Square, PA location responsible for the supervision and tracking of Cloud Availability in the SAP SuccessFactors Cloud Operations organization . Expectations and Tasks: Perform technical root cause analysis and correlation of major incidents, risk analysis of upcoming change management activities and prevention of customer facing service disruptions that may occur across the SuccessFactors HCM Suite product portfolio. Conduct technical troubleshooting, root cause analysis, communication and documentation. Achieve shortened MTTR on major incidents by architecting process adjustments that ensure early identification of and timely reaction to high resource utilization patterns that may result in an outage. Comple...