Customer Service Rep - ODS

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. Job Responsibilities: - Communicate with customers via inbound and outbound manual calls, as well as outbound calls that are generated via an automated dialer system - Document calls, entering customer orders in computerized record keeping system - Verify and update customer demographic information - Read and analyze documents such as patient orders - Comprehend pharmacy prescription terminology - Effectively communicate with coworkers and patients alike - Help with the training of employees - Calculate figures and amounts in reference to frequency and doses dispensed - Apply common sense understanding to carry out oral and written instructions Connectivity Requirements: Wi-Fi is NOT approved for contact center staff utilizing Avaya Workplace - Internet Service Type: Cable or Broadband (Recommended: Fiber) - Network Firewall on the Internet Connection (typically provided by the ISP) - Connection Type: Wired to ISP Modem - Latency to Florida or Tennessee Data Centers / Ping:...