Patient Access Representative (Full Time)

Job description

DESCRIPTION OF POSITION: SUPERVISION: Reports directly to Practice Manager - The patient access representative registers, schedules, and performs related processing duties for all patients being served by respective clinic. Duties are performed in the EMR system as appropriate. The patient access representative is trained in performing a wide range of skilled administrative and clerical duties. RESPONSIBILITIES AND DUTIES: The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description. - Answers phone with correct salutation. Takes messages when appropriate. - Documents all messages into electronic EMR. - Greets each patient warmly and cheerfully. - Verifies patient information, demographics and insurance coverage is correct. If changes are required, changes the information in the EMR. - Checks in the patient in the EMR. - Updates and scans updated information and forms into EMR system. - In the event a patient does not show for scheduled appointment, a “No Show” letter must be generated in the pat...