Client Services Incident Manager

Job description

The Opportunity Homecare Homebase is searching for a Client Services Incident Manager who will oversee incident escalations for its home health and hospice clients. This exciting opportunity will allow HCHB Client Services to focus on the most significant issues for our customer base, positively impacting our customers' ability to provide care. In addition, this position will focus on educating our customer base on how they can best support their end-users, thus becoming overall better users of the software solution. The Challenge: At Homecare Homebase, we help home health and hospice organizations across the nation overcome the business and technological challenges that stand in the way of patient care and efficiency. As a Client Services Incident Manager, you will play an essential role in prioritizing work for internal support teams and ensuring that we eliminate obstacles in a timely manner so that our customers can focus their time and energy on delivering high quality patient care. You will be responsible for: - Meeting or exceeding established productivity and quality standards - Demonstrating ownership of incident escalations, requested bug fixes, and educational opportunit...