Sr. Patient Administrative Coordinator - Gastroenterology

Job description

Status Full-Time Standard Hours per Week: 40 Job Posting Category: Administration: Job Posting Description: Department Summary: The Division of Gastroenterology offers highly personalized care from our comprehensive pediatric gastroenterologists. As a Senior Patient Administrative Coordinator, you will coordinate and facilitate administrative processes and services within Gastroenterology necessary to deliver and support the care for patients with chronic disease. Key Responsibilities: Schedule will be 8am to 4:30pm. - Answer, screen, and route a high volume of phone and email inquiries from patients, families, and external companies to coordinate services. Record and forward messages and triage calls to nurses, physicians, and numerous other providers for urgent information or services. Initiate calls for emergency services as required. - Respond to patients’ concerns and needs within your scope of knowledge and authority and in accordance with our best practices and procedures. Respond to situations requiring escalated service response, ensuring that the appropriate providers and parties across multiple specialty areas are made aware of concerns and follow up to ensure resolution...