Service Delivery Coordinator

Job description

A vacancy has arisen within our Aerospace and Transportation Division based out of Gatwick for a Service Delivery Coordinator. The role contributes to the success of Liebherr – Great Britain Ltd by supporting the effective delivery of service and repair activities through day-to-day coordination of customer orders, schedules, and reporting. The Service Delivery Coordinator ensures routine service delivery activities are controlled, visible, and communicated effectively to customers, allowing the Service Delivery Lead to focus on escalations, major projects, and strategic delivery matters. Your Responsibilities: - Order Book Management; Maintaining accurate and up-to-date order books for standard repairs and routine service activity, ensuring progress is tracked and delivery risks are highlighted early. - Customer Communication & Reviews; Acting as the primary day-to-day customer contact for routine service work, including leading weekly order book review meetings and providing standard progress updates. - Scheduling & Coordination; Coordinating service schedules in line with agreed priorities and capacity plans, working closely with the Shopfloor Operations Lead to align delivery c...