Account Associate III

Job description

I. Job Summary The Account Associate III (AA) serves as a key point of contact for WM's Small/Medium business customers. Operating as part of a team-based queue, the AA focuses on retaining and growing the team's book of business. Through effective management of inbound call requests and proactive customer outreach, the AA maintains a net positive business performance by preventing customer cancellations and securing updated contract agreements. Success in this role is achieved through sound retention strategies, effective negotiation skills, and alignment with WM's growth objectives. II. Essential Duties and Responsibilities: - Communicates in a focused and compelling way that drives the thoughts and actions of customers, peers, and business partners. - Utilizes change management processes to meet the demands of the sales role. - Controls sales assignments by allocating necessary time to retention and acquisition goals, requirements, and opportunities. - Explores alternatives to reach mutually beneficial sales agreements that gain customers’ acceptance and commitment. - Contributes to individual and shared responsibilities in a team environment. - Navigates through multiple system...