Outcomes Monitoring Change Manager

Job description

Contract type: 12-month Fixed Term Contract Location: Edinburgh Haymarket, Glasgow, Alderley Park Working style: Hybrid 50% home/office based Closing date: 20 May 2026 We’re looking for an Outcomes Monitoring Change Manager to shape how Royal London continues to deliver good customer outcomes in line with Consumer Duty. This role ensures change is deliberately prioritised, well‑governed and fully embedded so that it delivers real, measurable impact for customers. As the central authority for change across Outcomes Monitoring, you’ll lead and oversee improvements to processes, metrics, data and ways of working. You’ll apply judgement to prioritisation and sequencing, work closely with the Reporting and Analytics team, use OKRs to focus effort where it matters most, and challenge business readiness to ensure change delivers lasting improvements in customer outcomes. This is a great opportunity for someone who enjoys autonomy, influencing senior stakeholders, and turning complex change into meaningful, sustainable improvements for customers in a regulated environment. About the role: - Own and govern change across Outcomes Monitoring, setting clear standards for how change is proposed...