Manager, Technical Support

Job description

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What you’ll do at Jamf: At Jamf, we empower people to be their best selves and do their best work. The Manager, Technical Support is responsible for the day-to-day leadership of a Technical Support team, ensuring timely, effective, and empathetic customer support. This role works closely with cross-functional partners to align team performance with strategic business goals and customer outcomes. The Manager supports their team in understanding the what, the how, and the why of support priorities — from service quality and customer satisfaction to operational excellence. As a skilled people leader and customer advocate, the Manager empowers their tea...