(BUF) Part-Time Customer Service Agent

Job description

Key responsibilities: - Greeting passengers and providing a seamless check-in and ticketing experience - Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees - Ensure passenger information is processed accurately and flights are sent out on time - Listen to passengers and resolve their issues in accordance with company policies and procedures as a result of flight interruptions - May work in the Baggage Service Office to track the location of baggage and handle passenger questions - Comfortable working with computers, mobile devices, and new technologies - Physical ability to stand and walk for an eight-hour shift, as well lift and handle baggage - Maintaining composure while managing customer challenges - Lift baggage, boxes, or cargo weighing up to 70 lbs. throughout your shift - Cleaning of the interior of the aircraft - Read and interpret checked baggage tags, and cargo labels - Prepping and securing the aircraft for the next flight - Use radio electronic devices to communicate with co-workers or flight crew - Ensure compliance with United and Federal Aviation Administration (FAA) regulations and...