Senior Software Engineer

Job description

Job Description Job Summary: Zendesk holds a vast amount of knowledge about how our customers resolve issues for *their* customers. The Maquina team turns that knowledge into action — building AI-powered procedures that guide agents step by step through complex workflows, and increasingly letting conversational AI agents handle them autonomously. Our work is built on one of the largest Retrieval Augmented Generation platforms in the customer experience space, already in use by customers in banking, retail, and public services. We're looking for a Senior Software Engineer to join us in Lisbon and help shape the next generation of this product. You'll work across the full stack — from the recommendation engine that surfaces the right procedure, to the agent-facing UI, to the runtime that executes procedures on behalf of customers. Our team takes on complex challenges that span multiple services, data pipelines, and ML integrations. We value clear communication, deep understanding of the problems we tackle, and pragmatic engineering — shipping working software over debating abstractions. What you'll be doing: Design, build, and operate services that power AI-driven procedure recommend...