RN or LVN Inpatient Case Manager

Job description

Essential Duties and Responsibilities include the following: - Anticipates our customer needs: Understands the wants and needs of customers, listens for cues and identifies how to respond and at the appropriate level of intervention needed. - Surveys the customer’s environment and takes appropriate action. - Refrains from discussing personal business in front of the customer or speaking a foreign language different from the customer’s language. - Greets patients, family members, visitors, and physicians in a positive manner by introducing self, speaking clearly and with confidence. - Returns phone calls to customers and follows up with requests. - Keeps patient/family member or other customer informed and requests if further assistance is needed. - Assists others and supports the team. - Demonstrates the ability to follow through with requests, sharing of critical information, and getting back to individuals in a timely manner. - Demonstrates honesty and integrity in everyday activities. - Recognizes when an error is made and reports them appropriately. - Protects privacy for both patients and employees; ensures information sensitive papers, charts, and reports are not in view of t...