Southall Experience Assistant Manager (Reservations)

Job description

Southall Farm & Inn is a premier destination bringing nature, produce and people together in a powerful and unique way. The Southall Experience Assistant Manager is responsible for assisting in the oversight of the daily operations of the Southall Experiene (Reservations) Department, ensuring maximum room occupancy and revenue through efficient inventory management and exceptional customer service. OUR ROLE: Assist in the management of all elements of the Reservations Department to create an environment where our team connects with the hearts of our guests Oversee all individual and group room reservations, ensuring accuracy and timely responses Serve as the Certified Trainer to ensure effective, thorough and compliant onboarding and continuous learning in the department Manage online booking platforms (OTAs, brand website, GDS, etc.) Monitor room availability and manage overbooking situations effectively Ensure reservations are accurately entered in the Property Management System (PMS) Schedule, supervise and coach Southall Experience Specialists Assist in the selection process for future Team Members Educate on departmental standards for handling calls, emails, and customer inqui...