Customer Service Representative

Job description

Primary Accountabilities (Essential Duties): - Handle all order-related and service functions for assigned Channel Partners - Support Regional Sales Managers working with assigned Channel Partners as needed - Develop/maintain deep understanding of Florence product lines and applications - Perform Order Entry processing efficiently and accurately for all product lines - Handle web and phone inquiries from end-users according to defined business processes - Help Dealers and others with troubleshooting processes according to product documentation - Escalate issues to Quality Department per business processes and follow-thru to resolution - Handle Returned Goods processing, Credits, Debits and Freight Claims per standard procedures - Compile Customer Order-related paperwork required for production processes - Support the business by handling supplier/visitor traffic in main entry of Florence facility - Utilize 3rd Party web portals for order processing, invoicing, etc. for National Retail Channel - Complete other departmental functions and special projects as assigned - Provide coverage for co-workers during absences or other work requirements Position Qualifications: To perform this j...