Client Relations Manager - Remote

Job description

Overview We are seeking to fill the role of Client Relations Department Manager. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners. Responsibilities: - Provide departmental leadership and manage the Client Relations staff. - Oversee several client accounts to ensure day-to-day activities, responsibilities, and deliverables are met to clients’ satisfaction.• Oversee/monitor training and implementation for new staff members within client’s/agency’s shop.• Utilize all resources internally and externally (i.e., agency guides, HUD, etc.) to stay informed of industry news and changes affecting clients/agencies.• Provide staff guidance, feedback, and coaching to improve processes and communication.• Serve as a point of contact for internally escalated issues with clients and/or Client Relations staff.• Track/trend issues and escalate concerns to management.• Ensure staff is informed about industry updates, changes, and best practices that ensure client satisfaction.• Coordinate and participate in training of new staff.• Lead general staff meetings and participate in senior management meetings/discussions as need...