Configuration Manager (CMDB)

Job description

What you'll bring to the team Configuration Manager (CMDB) Location: Hours: 40 hours per week Contract: Permanent - Salaried: The CMDB Manager is responsible for ensuring the governance, accuracy, and integrity of the Configuration Management Database (CMDB). This role underpins operational excellence by maintaining reliable configuration data that supports IT Service Management processes such as Incident, Problem, Change, and Asset Management. The CMDB Manager drives efficiency, consistency, and quality across all configuration-related activities. Responsibilities: Operational Excellence & Governance - Champion best practices to maintain a robust, reliable CMDB that supports seamless IT operations. - Define and enforce standards for CI data quality, completeness, and lifecycle management. - Conduct regular audits and reconciliation activities to ensure CMDB accuracy and compliance. Strategic Alignment: - Partner with the Head of Service Delivery to align CMDB capabilities with organisational strategy and operational priorities. - Ensure CMDB processes follow ITIL best practices and enterprise policies. Data Discovery & Integration: - Oversee automated discovery tools and manual da...