Customer Service Technician - Delivery - Full Time - Days

Job description

Employment Type: Full time Shift: Day Shift Description: Position Purpose: The Customer Service Technician delivers, sets up, teaches use and safety and maintains home medical equipment. What you will do: Schedules deliveries with customers and makes phone calls prior to delivery. Prepares equipment/supplies for delivery to client by making sure it is complete and in safe and proper working order prior to leaving warehouse and home. Delivers equipment/supplies to client's place of residence and in-house, sets up equipment and teaches use according to Mercy One North Iowa Home Medical Equipment's policy, manufacturer's instructions, and provides exceptional service. Communicates to client pertinent Mercy One Home Medical Equipment services and billing information. Completes all documentation (such as sales orders, equipment checklist) and submits within 24 hours of delivery . Enters PHI data into the HME software, creates sales order, obtains signature and documents patient notes. Instructs, observes and documents client/family return demonstrations on the correct and safe use of equipment. Maintains company vehicle to be clean and in good working order . Maintains clean and dirty a...