Customer Reference Lab Director

Job description

As the Customer Reference Lab Director, you will operate as the senior portfolio owner within Oracle’s Customer Reference Lab — a centralized team dedicated to delivering a responsive, single point of coordination for enterprise customer reference needs. In this highly visible role, you will lead the intake, prioritization, and orchestration of customer reference requests, ensuring every ask is owned with operational rigor and delivered to meet strategic objectives. You’ll facilitate partnerships across development, corporate marketing, and regional teams, clarifying priorities, aligning timelines, and driving stakeholder satisfaction. Your ability to navigate ambiguity, manage a fast-moving pipeline, and cultivate executive-level relationships will be critical to positioning Oracle’s customer advocates in key campaigns and industry events. Through proactive communication, streamlined processes, and disciplined governance, you will elevate the impact of customer reference programs, showcasing Oracle innovation through the voices of our most valued customers. Key Responsibilities: - Serve as a senior portfolio owner within the Customer Reference Lab, acting as the primary coordinati...