Veterinary Customer Service Representative (CSR)

Job description

Customer Service Representative (CSR) / Veterinary Receptionist VCA All Animal Hospital Orange Park, FL VCA All Animal Hospital in Orange Park, FL is seeking a friendly, organized, and compassionate Customer Service Representative (CSR) to join our team! We are a small animal general practice with four doctors and are proud to be American Animal Hospital Association (AAHA) accredited. In addition to providing high-quality medical care, we offer boarding and bathing services to support the full needs of our patients and clients. As the face of VCA, our CSRs play a vital role in setting the tone for each client visit—building trust, creating a welcoming environment, and ensuring a smooth and positive experience for both pets and their people. What you’ll do: - Greet clients and patients warmly, answer phones, and guide clients through their visit - Schedule, confirm, and manage appointments efficiently - Place outbound calls for follow-ups and connect with prospective clients - Present and explain fees clearly, and process payments accurately - Recommend and help coordinate products and services, including prescriptions - Answer questions and provide general education on pet care and...