3rd Party Service Specialist II

Job description

Job Title 3rd Party Service Specialist II Job Description: 3rd Party Service Specialist II (Nashville, TN) As 3rd Party Service Specialist II, you will interact with customers, company field service providers and field service leadership, sales, and/or 3rd party vendors to handle a variety of pre-sales or post-sales service functions. Your role: Provide autonomous post-sales support by interacting with customers, vendors, and service reps to resolve issues and handle service dispatches, escalating to senior colleagues when needed. Deliver outstanding customer service while continuously improving the MVS Purchased Services process to retain customers and grow future business. Operate within and adapt existing procedures and techniques to address critical points and ensure timely, accurate service execution. Maintain operational targets: keep open operations average ≤ 14 days and reduce open work orders to target levels. Control costs and ensure compliance: lower operating expenses through cost avoidance/mitigation, achieve PM compliance ≥ 95% monthly, and obtain required approvals for all MVS service dispatches. You're the right fit if: Bachelor's degree in business or related field...