Shift Leader - Texas Grinders

Job description

DESCRIPTION: The Shift Leader is responsible for directing an efficient workflow and assisting the Store Manager in a variety of store operations duties. This position serves as a role model of barista responsibilities and serves as the team leader when the Store Manager is unavailable. ESSENTIAL DUTIES & RESPONSIBILITIES: - Ensure consistent and quality customer experience by executing brand beverage recipes and techniques, resolving customer relations issues, and leading the team in delivering the Scooters Amazing customer service experience - Maintain speed of service standards during high-volume periods by staying calm, managing an efficient team workflow, anticipating customer needs, and utilizing downtime to prepare for the next rush - Understand and execute cash handling, point of sale system, and operational procedures in an accurate, consistent manner - Lead team members to stay on task with store chores and other tasks - Ensure team members follow all health, safety, and sanitation guidelines - Serve as a keyholder, following all opening and closing procedures - Demonstrate punctuality, dependability, and adaptability QUALIFICATIONS: Established in 1998, Scooter's Coffee...