Claims Support Specialist - Auto & Workers' Compensation

Job description

Staples is business to business. You’re what binds us together. What you will be doing: Join our dynamic Legal division as a Claim Associate, where you will become a vital part of an integrated strategic claims oversight team. In this role, you will triage new incidents, support claim investigations, and evaluate and resolve claims, primarily focusing on workers’ compensation but also supporting other claim types as needed. Your responsibilities will include safeguarding data integrity, supporting the claims and risk team with daily administrative tasks, and serving as the primary point of contact for injured associates, claimants, attorneys, and business partners. Success in this role is measured by cycle-time reduction, reserve accuracy, and overall claim cost containment. If you thrive in a fast-paced environment, excel at problem-solving, and enjoy working collaboratively, this role offers the opportunity to make a measurable impact on our business. What You Bring to the Table: - Analytical thinking and sound judgment - Empathy and a strong customer-service orientation - Excellent written and verbal communication skills - Negotiation and conflict-resolution abilities - High att...