50% Patient Relations Specialist, Office of the Patient Experience

Job description

50% Patient Relations Specialist, Office of the Patient Experience - ( 26002702 ) Description The Office of the Patient Experience at UI Health Care has an opening for a 50% / half-time Patient Relations Specialist . The Patient Relations Specialist serves as a patient relations liaison between consumers of healthcare services and the administration, staff and physicians of UI Health Care. The Patient Relations Specialist: interacts with patients, all levels of management and employees in identifying, evaluating, researching and resolving patient grievances; resolves patient complaints and grievances in a manner consistent with hospital policies and federal and state regulations; protects and promotes patient rights; provides feedback and recommendations in the design and improvement of patient care systems. This position requires extensive direct interaction with physicians, top levels of management and dissatisfied patients. The successful candidate must possess excellent verbal and written skills; strong analytical and problem-solving skills; ability to make formal presentations; excellent interpersonal skills; must be empathetic and patient and possess good judgement. CHARACTER...