Field Service Technician

Job description

Location: - Melbourne, VIC (Laverton Area): 1 Mobile Crane Technician - Brisbane, QLD (Yatala Area): 1 Tower Crane Technician & 1 Mobile Crane Technician Job Description: - Attend breakdowns and repair crane in a timely manner. - Provide service-related assistance by way of phone support. - Maintain service reports and submit these in a timely manner upon completion of repair. - Provide feedback on component failure. - Train distributors in the commissioning of the first new product. - Analyse and troubleshoot warranty problems when beyond the scope of the distributor or customer. - Interact with MCG based personnel on matters pertaining to service materials, product requirements, availability, and code compliance. - Plans & coordinates activities concerned with investigating and resolving customer reports of technical problems by utilizing applicable processes to eliminate future operational or service difficulties. - Analyses reports of technical problems to determine trends affecting future design, production, service, and maintenance processes and recommends modifications to eliminate future problems. - Perform other ad-hoc duties as assigned. Job Requirement: - Trade certifica...