Fun Time Front Desk Associate

Job description

JOB SUMMARY: The Front Desk Representative is the lead customer service contact for all members, guests, or prospects. The Front Desk attendant is also responsible for selling all products and services. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Greets and checks in all members and guests; creates the “First Impression.” - Sells all products and services, handling cash/debit/credit transactions daily - Take prospective members on a facility tour and maximize membership/personal training sales. - Liaison between members and Membership Office: Including prospects and current members - Schedules for both Personal Training and Massage [if applicable] Offices - Answers and directs all incoming phone calls - Fields all member complaints and concerns - Handle membership payments, cancellations and freezes - Diligently performs Opening and Closing Procedures (Cash-outs) for the club if assigned those shifts. - Responsible for keeping both Check-In Desk and Shake Station clean, neat, and orderly - Keep towels washed, dried and folded - Attends monthly departmental meetings - Maintains professionalism when not assisting members; avoids eating, sitting, reading, Internet surfing, or any other a...