Service Desk Analyst II (12-Month Contract)

Job description

Our Story & Purpose: We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members. As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today! Your Role in Supporting Our Members: As a Service Desk Analyst II , you will be coordinating and monitoring ticket workflows to identify trends, manage backlogs, and ensure efficient use of support resources. You will provide front line technical support via phone, email, ticketing systems, and remote tools, using strong problem resolution skills to diagnose issues, ask the right questions, demonstrate empathy, and deliver exceptional customer service to restore user pro...