Technical Operations Analyst II

Job description

The Analyst II, Technical Operations is a senior-level role responsible for managing, optimizing, and supporting the performance, reliability, and scalability of the organization’s endpoint infrastructure and related operations. This position requires advanced technical expertise, strong leadership capabilities, and a deep understanding of IT operations best practices, incident management, and system performance optimization. The Analyst II collaborates closely with cross-functional teams, manages complex technical initiatives, mentors junior staff, and drives continuous improvement efforts to ensure stable, secure, and efficient endpoint operations aligned with business objectives. Experienced in managing enterprise endpoints and applications, with responsibility for technical resources, staff oversight, product delivery, and system implementations. Demonstrates a strong understanding of enterprise networking, infrastructure, and security environments. Core Technologies Hardware: - HP, Dell, and IBM laptops and desktops - Docking stations - Zebra handheld scanning devices - Zebra label printers General knowledge of: - Firewalls - Servers and virtual environments - Wireless standar...