Engagement Coordinator

Job description

Summary: Under the direct supervision of the Director of Engagement, the Engagement Coordinator will be responsible for supporting all Engagement programs and initiatives, including DEI, corporate social responsibility, talent engagement, and guest experience, in collaboration with the Director of Engagement. The ideal candidate possesses energy and enthusiasm regarding people and culture and demonstrates competency and creativity, and the ability to move fast, think globally, navigate ambiguity, build solid relationships across multiple teams, and execute effectively. Essential Duties and Responsibilities: Guest Experience - Support all customer and guest experience efforts with a focus on the proper techniques, training, service, and protocols required to ensure exemplary guest and customer satisfaction and ensure PCC quality standards. - Assist in managing the collection, analysis, and dissemination of customer feedback through surveys, internal reporting, observation, and one-on-one engagement. - Partner with the Director of Engagement in maintaining ongoing rapport with PCC customers, their associates, and service suppliers to make certain PCC standards are being implemented,...