Customer Service Supervisor

Job description

Oversee claims processes and collaborate closely with operations and customer service to ensure adherence to procedures, while driving a more proactive approach to claims management. Customer Service Supervisor Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If you’re looking for change, and you’re ready to make changes … we’re looking for you. Job Description: Coordinate and supervise the shift. Support staff activities on a daily and weekly basis. Provide an interface to the customer and follow up with operations to address customer issues. Review customer complaints with the warehouse management and/or transportation. - Execute daily customer contract requirements and identify accessorial activity - Interact with customer groups, as necessary, and provide first line of escalation for customer service issues - Ensure necessary documentation is completed and filed according with company and customer guidelines - Provide professional, safe, fair and secure wor...