Customer Service Coordinator

Job description

FLSA Classification: Non-Exempt Department: Customer Service Reports To: Clinical Operations Manager Direct Reports: N/A POSITION SUMMARY: The Customer Service Coordinator is responsible for handling all incoming telephone calls appropriately, performing assorted scheduling duties, and providing administrative support to the On-Call clinician and Clinical teams. RESPONSIBILITIES: - Answers all incoming calls in a pleasant and professional manner and handles calls accordingly ensuring customer satisfaction through effective communication and accurate call triaging. - Performs job in compliance with agency policies and procedures and adhere to professional and community standards: ◦ Maintains patient, employee, and agency confidentiality in all aspects of the job ◦ Protects confidential documents in a manner that prevents unauthorized access ◦ Shares information appropriately and timely in accordance with agency policy ◦ Reports all client concerns to the Clinical Supervisor immediately - Maintains schedule for services requested and provided to agency patients. - Updates assignments for direct care employees to assure safe and effective coverage of patient needs: ◦ Reports any sched...