IT Support Engineer

Job description

Overview : The IT Support Engineer provides support to employees experiencing technical problems and performs troubleshooting, problem diagnosis, resolution, and escalations. In-depth knowledge and hands-on experience with system and server administration and virtualization experiences are required. Area of expertise for this position includes Microsoft technologies, VMware virtualization, Citrix VDI, Linux and storage. Prior experience supporting L1 and L2 requests in IT would be helpful for this position. Job Responsibilities : - Responds to requests for technical assistance. - Diagnoses and resolves technical hardware and software issues where applicable. - Research questions using available information resources. - Acts as an escalation resource for helpdesk support and advises on appropriate solutions. - Follows standard support procedures, provides troubleshooting guidelines, and assists with issue analysis and resolution. - Logs all system/infrastructure change and support interactions. - Assist with infrastructure and service deployment for new applications, including configuration, validation, and post‑deployment support. - Creates documents for users, staff, consulting pe...