Customer Service Representative

Job description

Overview Customer Service Representative (On-site, Camp Hill, PA) Starting at $16.50/hr: Why work for Select?: We are committed to your growth and success! -Career Advancement opportunities -Competitive pay, benefits and PTO -Eligible for referral bonuses -Thorough orientation program -Team oriented environment Professionally and courteously provide a variety of patient and insurance services through mail, telephone, e-mail and personal contact in response to patient account inquiries. This position will maintain a more active role in fixing patient accounts in the billing system and reviewing reports to assist in quality control of patient accounts, specifically patient balances. Responsibilities: - Answer, forward and log incoming calls in the manner specified by the Central Business Office (CBO) Manager or Supervisor. - Comprehend insurance and patient responsibilities in relation to account balances and billing. - Resolve patient, physical therapy center, and internal account inquiries, both verbal and written. Forwarding the inquiries to the Lead and members of the Accounts Receivable team or appropriate supervisors as necessary if unable to resolve inquiry - Take patient paym...