Manager of Customer Service

Job description

Company Description Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America. Job Description: Position Purpose: The incumbent will provide direct supervision to the Mid Atlantic customer service departments which include the PA and DE call centers. This position will provide the leadership in standardizing business processes across the Mid Atlantic business units to enhance the customer experience. The position will be responsible for developing and executing long-term strategies in accordance with Veolia’s overall customer strategy. This position will...