Experienced Travel Agent
AAA Club Alliance · Toms River, New Jersey, US
The primary duties of the Retail Travel Agent are to: - Advise members and clients in planning both routine and moderately complex domestic and international...
Job description
The primary duties of the Retail Travel Agent are to: - Advise members and clients in planning both routine and moderately complex domestic and international travel such as car rentals, hotel reservations, cruises, vacation packages, air and rail travel. Recommend and utilize AAA preferred travel providers whenever possible. - Provide routine Fully Independent Travel (FIT ) services with support and guidance from management, as needed. - Invoice, process payments, and ensure proper travel documentation is completed and stored per company guidelines. Utilize Travel Agent Support Specialist (TASS) resources, as appropriate, to assist in completing necessary documentation. - Operate applicable travel reservation systems/sites (i.e., TST) and utilize available on-line and published reference materials to accommodate Agency clients. - Provide travel service support and assistance to Retail Sales Associates as needed. - Process refunds and ensure the resolution of routine and moderately complex complaints within company guidelines, seeking necessary guidance and approvals from management . - Comply with all ARC and DOT regulations and AAA Club Alliance policies and procedures in the coll...