Senior Associate - Digital Product Management

Job description

American Express entered the travel agency business more than 100 years ago and today is one of the world’s largest Travel and Lifestyle Service networks. The Travel & Lifestyle Services (TLS) business provides differentiated value, extraordinary service, and unrivalled expertise to Card Members across 22 markets seeking leisure or business travel, as well as a variety of lifestyle and concierge services. We are seeking an experienced Senior Product Owner to lead strategic delivery, and ongoing operational performance of mission-critical 24/7 travel servicing experiences across our suite of products. You will help shape the product roadmap, partner closely with engineering and operations, and ensure a high-quality experience for both agents and customers across global markets. This role is ideal for a product leader who is hands-on with technical concepts, brings travel industry experience, and can confidently operate in an agile environment—balancing discovery, delivery, and production support to keep a high-availability platform running smoothly. Working closely with Technology partners (including Scrum teams and architecture), and key servicing colleagues, you will define outcom...