Front Desk Manager

Job description

Overview Opportunity: Front Desk Manager: Manage front desk operations to ensure staff meets company operational standards while providing the highest level of guest service. Potential Career Path: Front Office Manager – Rooms Division Manager – Assistant General Manager Essential Job Functions: - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. - Oversee all front office operations in the absence of the Assistant General Manager. - Remain an active participant at the front desk, including checking in/out guests, preparing bills and handling guest requests. - Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions. - Respond to brand Guest Alerts for resolution as needed. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. - Participate in lobby ambassador and other activities related to interacting with guests on an individual level. Thus creating a relationship and culture that will result in repeat stays. - Assist i...