Export Customer Service & Logistics Specialist

Job description

About the role The role of the Export Customer Service & Logistics Specialist (Customer Service Agent) i s to own the end-to-end customer experience for Europe export customers within the domain of Order Management. The prime accountabilities consist of ensuring the customer's flow of goods, information and documentation runs smoothly. This includes supporting customer operations, optimizing customer experience and committing to the agreed contractual requirements as per customer Standard Operating Procedures, managing order bookings with shippers and service providers including DPW EUR offices, proactively escalating issues and exceptions, managing carrier allocations with carriers, consolidating and planning shipment operations, submitting all necessary data on Order Management Information Systems, collecting and validating (forwarder’s) cargo receipts and documentation. The role will be based in Porto. How you will contribute: - Report on, update and manage bookings. - Manage supplier and network performance including ocean carriers. - Report and act on supply chain exceptions. - Address and resolve internal and/or customer inquiries (Issue Resolution). - Provide alternative opt...