Customer Service Representative II

Job description

Join Delta Faucet's Brasstech Customer Service Team as a Customer Service Representative II, supporting our Newport Brass brand. In this role you will research and respond to luxury product inquiries from trade customers, sales agencies, and homeowners. The expectation is to offer a high-quality, upscale service experience through diverse communication platforms, such as phone, email, and chat. Using Salesforce Service Cloud, you will accurately detail all customer interactions. In addition, you will deliver company policies and procedures, such as warranty processes, with precision and courtesy. Responsibilities: Provide luxury level Technical Support to all business partners and end users Provide timely, professional communication with external and internal customers, including Delta’s Contact Center, Rep agencies, sales, marketing, and engineering Respond to telephone calls and emails that require product research, both general and technical Partner with Technical Support Specialists, Product Managers, Engineers, and Sales Managers to help resolve complicated customer issues and concerns Monitor all communication channels to ensure accurate follow-up is done to resolve inquiries...