AI Conversation Designer

Job description

About Us Pearl is AI for professional services at global scale, combining advanced AI with verified human expertise to deliver help that is accurate, accountable, and fast. Since 2003, our network has connected millions of customers with licensed professionals across 196 countries, making real expertise available anytime, anywhere. Our Values: - Data driven: Data decides, not egos - Courageous: We take risks and challenge the status quo - Innovative: We're constantly learning, creating, and adapting - Lean: We focus on customers, using lean testing to learn how to serve them best - Humble: Past success is not a guarantee of future success About the Role: As a Conversation Designer at Pearl, you’ll help build and evolve chatbots that support and convert millions of customers around the world. You’ll design engaging, efficient conversational flows using our in-house language, blending creativity with data to deliver delightful AI + Human-powered experiences. This role requires technical proficiency, cross-functional collaboration, and a passion for building user-centric solutions that move business metrics. What You’ll Do: - Design and optimize chatbot flows to convert, engage, and s...