Associate Customer Experience Advisor, Regional

Job description

Job Summary: Delivers exceptional customer service by professionally greeting clients, accurately processing and reconciling payments, and effectively addressing inquiries, resulting in enhanced customer satisfaction and trust. Job Description: Manages the receipt and processing of payments in various formats—including cash, checks, and electronic transfers—to ensure accurate invoice, secure cash handling, and financial integrity across multiple channels. Monitors system for outstanding service orders and disconnections to proactively manage service continuity and minimize customer disruptions, while recording payments promptly and providing accurate information to ensure financial transparency and maintain customer trust. Supports daily operations and team tasks to ensure smooth workflow and service delivery. Maintains daily operational records—including bank reconciliations, deposits, collections reports, and customer documentation—to ensure organized recordkeeping, secure fund handling, audit readiness, and compliance with financial protocols. Assists customers or internal teams. by directing, gathering, and delivering information to resolve billing, claims, and retailer-related...